Milady Thomson Delmar Cengage
Online Preparation Information -- Shipping & Sales Tax Information

Shipping & Sales Tax Information

Milady Thomson Delmar Cengage Products are only available for shipping to the United States, and First Class Rates do not apply. Please Choose Priority or Express Mail shiping.

All Milady products ship within 3 days of receipt of the order direct from the Kentucky warehouse via UPS* Ground. 2nd Day Air and Overnight options are available. The Shipping page of the checkout process will show USPS information and the prices quoted should be correct, however, we hold the right to adjust shipping prices (up or down as needed) before charging your card. Please allow 7-10 business days for delivery.

If you desire a shipping method that is not shown, please state so in the comments box during the checkout process.

Your total will be adjusted before charging your credit card to reflect taxes in the following states*:
NY 8.75%, CA 8.75%, DC 5.75%, KS 8.3%, LA 10.25%, MD 5.0%, MA 5.0%, NE 7.0%, NV 7.5%, RI 7.0%, SD 6.0%, TN 9.75%, VT 7.0

All products sold to an individual are sold on a non-returnable basis. You have thirty days to return damaged or defective product. Please contact Milady Thompson/Delmar Learning directly to obtain approval for your return.
Customer Service Center 1-800-354-9706 Monday thru Friday, 8:00am and 8:00pm Eastern
Shipping and handling fees are not refundable. A 10% restocking fee may apply.

* Tax Rates subject to change
*UPS delivers Monday - Friday, no Saturday delivery available from this web site.*

Milady Online Licensing Preparation Information

System Requirements
 
All DLMS courses are PC compatible. If you are a Macintosh user, please be notified that MAC browsers do not currently support this product. If you have any questions or suggestions concerning these requirements, please contact  Delmar.Help@cengage.com  

Minimum PC Hardware and Software Requirements:
 
Operating System: Windows 2000 SP 4, Windows XP SP2, or Windows Vista
Processor: Pentium PC 266 MHz or higher
RAM: 64 MB of RAM
Graphics adapter with 800 x 600 display resolution, 16 bit depth or greater.  Recommended display resolution 1024 x 768
Sound card: Necessary for any Video/Audio segments
For optimum performance, we recommend using Internet Explorer v 6.0 or higher to access this site, or Firefox 2 (http://www.mozilla.com )
Internet connection speed: 56K or higher, recommended Cable, DSL, or FIOS  connection

Additional Plugins:
 
Adobe Reader    http://www.adobe.com
Adobe Flash      http://www.adobe.com
Java                http://www.java.com
Real Player       http://www.real.com
Windows Media Player (used for audio files)  http://support.microsoft.com
 
 
Pop-up blockers must be disabled while using the course