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Problems with new CND LED lamp
#1
I got my new CND LED Lamp as soon as it came out. So I switched from using my Nailite UV lamps to the LED. I used it on myself and had major peeling after a week. I chocked it up to user error. After about three weeks I noticed some of my clients were having trouble with the Shellac peeling before their two weeks were up, which resulted in broken natural nails. But not all clients were having trouble.

I wasn't sure what was causing the problem. I thought it might be the new top coat or maybe the lamp. I spoke with a CND educator and she suggested I remind clients to keep their nails in the grooves because of how targeted the light is,...no improvement. Weeks past and I finally decided to switch back to the UV lamps to see if it fixed the problem. Sure enough clients are back to wearing great the whole two weeks.

Anyone else having trouble with the new CND LED lamp? I've had it for a couple of months now and I'm not sure I can return it. $300 in the toilet. Sad
Anna Elliott
[email protected]
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#2
I had a similar problem. I called CND and they told there was a bad batch send out in April. They sent me a free lamp the next week.

I really wish they would have said something about this. Our customers were pissed about there gel mani's not lasing.



(08-19-2015, 05:17 PM)AnnaElliott Wrote: I got my new CND LED Lamp as soon as it came out. So I switched from using my Nailite UV lamps to the LED. I used it on myself and had major peeling after a week. I chocked it up to user error. After about three weeks I noticed some of my clients were having trouble with the Shellac peeling before their two weeks were up, which resulted in broken natural nails. But not all clients were having trouble.

I wasn't sure what was causing the problem. I thought it might be the new top coat or maybe the lamp. I spoke with a CND educator and she suggested I remind clients to keep their nails in the grooves because of how targeted the light is,...no improvement. Weeks past and I finally decided to switch back to the UV lamps to see if it fixed the problem. Sure enough clients are back to wearing great the whole two weeks.

Anyone else having trouble with the new CND LED lamp? I've had it for a couple of months now and I'm not sure I can return it. $300 in the toilet. Sad


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#3
I am now on my third lamp (received last week) and it is still not working correctly. The plug in on the bottom does not hold a connection. It appears they have not addressed this issue since I purchased my first one back in June. It has caused numerous problems for me and my customers and is an overall headache. I have to constantly pay attention to make sure the plug doesn't cut out in the middle of the curing process. I have inquired about an alternative and CND does not have any to offer. I plan to go off brand to find an alternative. I am also very disappointed in CND's customer service since being purchased by Revlon.
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#4
(05-07-2016, 01:20 PM)NailsbyBethany Wrote: I am now on my third lamp (received last week) and it is still not working correctly. The plug in on the bottom does not hold a connection. It appears they have not addressed this issue since I purchased my first one back in June. It has caused numerous problems for me and my customers and is an overall headache. I have to constantly pay attention to make sure the plug doesn't cut out in the middle of the curing process. I have inquired about an alternative and CND does not have any to offer. I plan to go off brand to find an alternative. I am also very disappointed in CND's customer service since being purchased by Revlon.


I know you shouldn't have to, but have your tried using Duck tape or Gorilla tape to tape over the plug in the bottom so that it stays secure? It can't hurt. Wink
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#5
(05-07-2016, 01:20 PM)NailsbyBethany Wrote: I am now on my third lamp (received last week) and it is still not working correctly. The plug in on the bottom does not hold a connection. It appears they have not addressed this issue since I purchased my first one back in June. It has caused numerous problems for me and my customers and is an overall headache. I have to constantly pay attention to make sure the plug doesn't cut out in the middle of the curing process. I have inquired about an alternative and CND does not have any to offer. I plan to go off brand to find an alternative. I am also very disappointed in CND's customer service since being purchased by Revlon.


Hi. I just bought this lamp in Nov and I'm having the same problem.  Have you tried a different light yet? Because mineveryone is less that 60 days old, the store will refund me or give me a new one. I dodon't really think that I want this light if it's a design flaw that they don't seem to be fixing though. I would appreciate any suggestions. 
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#6
I have had the same issue and we own 10 lamps. Every single one of these has had this issue at one point or another. Whether I speak with CND or our distributor, they tell me that the lamps are not meant to be unplugged. My question then is why are you able to unplug them. We had the same issue and same response on the old light. So....

I made them so you cannot unplug them and we do not have any issues at all.

Step 1: Unplug the manufacturer's cord from the wall and machine.
Step 2: Cut off the end of the cord that plugs into the machine.
Step 3: Slice down the middle of the two wire to separate them from each other while still leaving the insulation intact (about 3" is a good working space.
Step 4: Strip each wire (about 1/4" of wire exposed.
Step 5: put some heat shrink on each wire to cover your final connections once soldered.
Step 6: Open the machine in order to access where the adapter plugs into.
Step 7: Remove the adapter input and disconnect the wires from the machine (pay attention to where the wires go - take a picture).
Step 8: Feed the spliced and stripped wire into the machine where the original adapter plug was.
Step 9: Solder the stripped wires onto the leads that were going to the adapter plug in.
Step 10: Plug in the adapter to the wall and test the shellac machine (be sure that the exposed wires are not touching each other or you).
Step 11: If everything works (it should) slip the heat shrink down onto the leads that you soldered and heat to shrink.
Step 12: Close the machine back up
Step 13: Put silicone around where the wire is going into the machine in order to fill in all of the space and not stress the cable (you will want to leave some slack on the wires inside before doing this). Allow the silicon to dry and Viola!!
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#7
The problem might not be the lamp. Actually there could be a ton of reasons why the gel is chipping. I will try to break them down here:

1. If you are using Shellac, make sure you are using CND lamp, Shellac base, color, and top coat. These are not interchangeable at any point. It is not OK to use a different brand for any step.

2. Improper removal leads to thin nails that lead to chipping. When you wrap the nails with foil, make sure you use a very small amount of cotton. Otherwise, the gel will not come off. This leads to you buffing the nails, making it thin. Make sure the amount of cotton that you use becomes transparent when you pour acetone on it. Wrap the nails for at least 7 mins.

3. The way you polish is key. Your polishing technique will determine chippiness more so than the 2 points above. You will know when have achieved proper polishing when the gel glides and covers the nail with just 1-2 strokes. The gel has to look smooth. If it is not smooth and it looks streaky, your technique is wrong. If you can get your polishing technique down, the gel will stay on regardless of you doing any prep work. That is how important polishing is.
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