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OPI Gelcolor Matte topcoat
#1
I purchased a bottle of this soon after it came out. The other day I went to use it it was dried up. I couldn't get the top off and after tugging hard enough the brush came out and you can see all the product is dried up with a hole in the middle where the brush is. Has anyone heard of this or had it happen to them. I wonder if the product is defective. I tried to take it back to Cosmoprof but they would not take it. I don't have clients that want matte nails very often, but it's very annoying that when I do the product is ruined.
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#2
I am kind of surprised that Cosmoprof wouldn't take it back. I have had that problem with my local Salon Centric, but not Cosmoprof. That goes to prove excellent customer service is hard to come by!
I live in my own little world, but its okay they know me here Wink
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#3
Contact OPI directly. They have been great at replacing bad bottles of GelColor for us. There are several formulations they know have issues and will send you a different color or top/bottom coat with no questions.

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