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appointment book question
#1
Hello- I am in salon that doesn't do appointments... very frustrating! On Saturday I went in @ 10 & there was a man waiting for a pedi- did that in 40 minutes. Then my reg client walked in @ 11 for a fill & pedi & she brought a friend for a pedi & Mani too! Yikes - my co worker quit last Saturday because we are always sooooo slow! Did the fill, got pedis going- did friend-in walks a lady wanting her weekly hair & a Mani.... in walks a Lady wanting gel polish- the receptionist is expecting me to get them all in and says an hour!
I finish 1 pedi & in walks a lady for hair & French Mani. Regular Mani Lady ends up getting done by the owner, gel polish lady leaves. I finish pedis & now have to #1 hit the ladies room #2 clean my station & 2 pedi stations. Gel polish Lady tries back but French Mani lady is waiting. Gel polish lady never comes back & I finish french Mani & its 2:40pm we r open until 4pm....and I have no one the rest of the day.....
If I could book appointments I very well could have done each one MYSELF- I had 1 hour 20 minutes & could have done that basic Mani the owner did & the gel polish Lady!
*****down side Tuesday I had 1 client & Thursday & Friday I had not one single client!
But I felt it was very unprofessional to b asking me while I'm with a client how long or for receptionist to be saying out loud while I'm with a client - "Norma wants a manicure today".....
OK- how do I start a book?
Take name & phone? Call to confirm day before?
Give reception a list of how long to book services for plus cleanup?
Thanks!
 Reply
#2
Need some additional information to offer advice. None of the beauty professionals in your salon schedule appointments? Do you control your schedule? Booth renter or employee? What days/hours do you work?

I would go crazy without my schedule : ) Preferred Clients (those with standing appointments) book for entire year at a time, accounting for 75% of available time.
Jaime Schrabeck, Ph.D. (yes, it's real)
http://www.precisionnails.com
http://shop.precisionnails.com
 Reply
#3
Hello no - this is a full service salon in business 25 years- never took appointments- no appointment book- they are walk in only. I am an hourly employee & control my schedule. The nail side of this salon was opened 18 months ago. I'm currently the only nail tech employee. My hours are Tues Thurs Fri Sat 10-4. The other tech that used to work with me worked 10-7 but ended up being sent home around 4-5 because we are not busy :-(
My normal average # of clients per week is 3-5
Yes per week!
This past Saturday having 6 clients was NOT the norm & I would like to make sure we keep everyone happy.
***example today -Tues- I only had 1 gel fill.
I've worked in other salons that used appointment book --- I've got to really sell the owner on the "concept" of using one!
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