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Need Help with clients
#1
I have been a nail tech for 15 years & I guess I'm bad about letting clients do me wrong Sad but it's either change my prices or what?

Like I have some that come in with their money (cash) for a fill no matter if they have a repair! Or if they come in over 3 weeks I charge for more & they still have their money or check made out for the reg price!

I have tried putting up signs but guess the CAN'T READ!!! Sad

What should I do?

I mean why can't they just ASK once I"m done! I have NEVER went & got my hair cut & just hand my hair dresser the money I always ASK how much I owe her cause she don't even have up a price list.

Sure hope someone can HELP me! Smile

Thank You, Linda Smile
www.facebook.com/charmingmemories
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#2
I would take what they have that once.. and let them know what the price will be next time! You have to have a strong back bone in our business!!
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#3
OMG! What nerve! That needs to end! If they hand you the check just tell them to pay after you are done so you can let them know what they owe.
I have never heard of such a thing. Are they all friends? I am very non confrontational so I understand how you feel about speaking up. On the other-hand you are losing out on money. Obviously they could care less about your living.
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#4
Take this free webinar class, Clients Behaving Badly
http://www.insuringstyle.com/hairstylist...y-clients/
Jaime Schrabeck, Ph.D. (yes, it's real)
http://www.precisionnails.com
http://shop.precisionnails.com
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#5
I get frustrated with clients too. It helps to have places like this were we can LET IT OUT!

If it were me: I would let them know that "you've been letting them slide"... but you can't keep doing it. I would kinda smile and say that while acknowledging that they have been great long-term clients - but you're trying to make a living just like they are. I've had clients get snotty with me so I ask them "would you like to not get your paycheck written out for the right amount?" That normally shuts them up.

Good Luck.
Terri Lancaster
Nails By Design
253-350-2591

SPREAD VICIOUS GLEE!
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#6
I have had the very same problem with some of my clients. I even have clients who get a full set and just hand me the same amount of money they would have paid for a backfill or fill! Very frustrating. Nonchalantly mention a change in your prices. If you do it a few times, maybe they will get the hint.
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#7
(07-27-2014, 03:11 PM)lindac Wrote: I have been a nail tech for 15 years & I guess I'm bad about letting clients do me wrong Sad but it's either change my prices or what?

Like I have some that come in with their money (cash) for a fill no matter if they have a repair! Or if they come in over 3 weeks I charge for more & they still have their money or check made out for the reg price!

I have tried putting up signs but guess the CAN'T READ!!! Sad

What should I do?

I mean why can't they just ASK once I"m done! I have NEVER went & got my hair cut & just hand my hair dresser the money I always ASK how much I owe her cause she don't even have up a price list.

Sure hope someone can HELP me! Smile


Ugh! This would be so frustrating!

I'm still in school, so I'm not sure what protocol is for a seasoned tech.

I was trained to do a brief client consult prior to every service, and whether or not the client is a regular, I was told to evaluate the nails prior to the service, noting any broken nails, or if it needs to be a back-fill or a regular fill.

I then ask if they want something different, glitter tips, nail art, gel polish etc. this time around and add that to the price. I give them the price after the consult so they know what they will be paying.

I can't imagine them just handing you over a pre-made check or bringing in just enough cash!! That's tacky!

Hope you can figure out something that will work!

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