I am looking at opening a new location and want to ask customers what they think about my services in a survey. Has anyone done this and what kind of questions do you ask? Thanks!Marianne 6/03
Have you considered sending these clients an anonymous
survey to find out the real reasons they have left... just incase there
is some issues they do not want to bring up with you.
After a new
client's first visit, I send them the following, with a stamped
envelope for them to send it back to me:
We are eager to constantly improve our services. You can
assist us by completing this survey and returning in the enclosed reply
paid envelope. Please answer all questions honestly. You do not have to
reveal your name.
Please rate on a scale of 1-10, 1 being
unacceptable and 10 being excellent.
appearance of technician ____
Professional atmosphere ____
Music was at correct volume ____
Room temperature was comfortable ____
The service met my expectations ____
Your appointment began and ended on time ____
Technician was respectful of your wishes? ____
Did you feel any discomfort at any time? ____
If you were to change anything about this service, what would it be?
Additional Comments or
Thank You! Your
comments are appreciated!